To create an account, click on the "Register" button on our homepage. Fill in the required information and follow the prompts to complete the registration process.

If you didn't receive the verification code on your phone, please follow these steps:

1. Check your phone number: Ensure that the phone number you provided during

registration is correct.

2. Check your SMS inbox: Sometimes, the verification code SMS may be delayed. Check

your SMS inbox periodically, and if you still haven't received it, wait a bit longer.

3. Contact customer support: If you've tried the above steps and still haven't received the

verification code, please contact our customer support team. They can assist you in

resolving the issue and ensuring your account is properly verified.

We are here to help you through the verification process to ensure a smooth and secure gaming experience on SpinCity.

Yes, you can register from outside Namibia and play on SpinCity. However, it's important to note that you

must have a Namibia phone number and meet other relevant eligibility criteria specified in our terms

and conditions to use our services. You can enjoy our games and services as long as you meet

these requirements, regardless of your physical location. Please make sure to provide accurate

and valid information during registration to comply with our policies.

At SpinCity, we strive to make the registration process as seamless as possible, and in many cases,

you may not be required to submit any documents for verification during registration. However,

there may be instances where we need to verify your identity or age to comply with regulatory

requirements. If necessary, our customer support team will guide you through the verification

process, and you will be informed if any documents are required. We aim to keep the

registration process simple and hassle-free for our users.

Yes, you must be at least 18 years old to register and play on SpinCity. Age verification is part of our

registration process.

Account verification on SpinCity typically happens quickly, often within seconds. However, the exact

verification time may depend on the speed and reliability of the SMS or code provider we use for

verification. Factors such as the completeness and accuracy of the information provided and the

current workload of our verification team can also influence the verification process. We work

diligently to ensure a smooth and efficient verification experience for our users.

No, SpinCity allows only one account per person. Having multiple accounts may result in the

suspension of your accounts and winnings.

Click on the "Forgot Password" link on the login page. You'll receive instructions on how to reset your password via your phone number.

Please double-check that the phone number and password are correct. Also, note that the

password is case-sensitive, so make sure your Caps Lock key is turned off. If you still have

trouble logging in to your account, please contact us via Live Chat anytime. Our support team

will check what is happening and provide you with further assistance.

Due to security reasons, you cannot personally change your registered phone number. To do

so, you are welcome to contact us via Live Chat. Our support team will assist you with the

necessary steps to update your phone number while ensuring the security of your account.

If you suspect unauthorized access to your account, immediately contact our customer support

team. We will investigate the issue and take appropriate measures to secure your account.

Yes, we take your privacy seriously. Your personal information is stored securely and is not

shared with third parties without your consent. Please refer to our Privacy Policy for more

details.

To close your account, simply contact us via Live Chat. Our support team will guide you through

The account closure process after successful verification.

Financial:

To delete/deactivate your account,kindly provide a picture of yourself holding your ID front facing; the number you registered with, as well as the reason for deletion to : [email protected]

To withdraw money from your balance, kindly click the yellow plus sign, click withdraw, enter the amount you wish to withdraw and click withdraw again to finalize your transaction.

To download the app, kindly access the website, and click on download to get the app

To play on our platform, first start with registration if you do not have an account or log in if you do. Our home page shows a variety of our most popular games at the moment. Click on the yellow plus [+] sign on the top right corner. Enter the amount of your choice and deposit. Once your wallet has been credited, pick any of the games we offer and click on practice to find out how to play the game without using money. Once you have gained familiarity, switch to play and enjoy your winnings in real time.

SpinCity offers a wide range of games, including slots, table games, live casino games, and more.

Explore our game library to find your favorites.

Yes, all games on SpinCity are powered by random number generators (RNGs) to ensure fair play.

We are committed to providing a fair gaming environment.

Yes, our platform is fully optimized for mobile play. You can access SpinCity and enjoy your favorite

games on smartphones and tablets.

The minimum deposit amount on the SpinCity platform is 1 LSL.

Registration on SpinCity is absolutely free. We do not charge any registration fees.

SpinCity primarily supports popular operators across Lesotho. The full list of available operators can be found on the main page of the website under “Payment Methods.”

Yes, we use advanced encryption technology to protect your financial data and ensure secure

transactions. Your privacy and security are our top priorities.

SpinCity is one of the companies that provides the fastest deposits and withdrawals. However, the

processing times on SpinCity can vary, typically ranging from seconds to a few hours. The exact

processing time depends on factors such as the chosen payment method and transaction

volume. We aim to provide quick access to your funds, ensuring a seamless gaming

experience.

To deposit, click the yellow + sign and the enter amount you want to deposit, click deposit, you will receive a pop notification message requesting your Mpesa/Ecocash pin, after entering pin deposit should be successful.